Privacy policy
Last updated: July 7, 2026
Overview
This Privacy Policy explains how VisionOwl collects, uses, and shares personal information when you visit visionowl.com, place an order, contact us, or use our services.
Information We Collect
We may collect information you provide directly, including your name, email address, phone number, billing address, shipping address, order details, payment confirmation information, and customer support messages.
We may also collect information about how you use our website, such as device information, browser information, IP address, pages viewed, shopping activity, cookies, and similar technologies.
How We Use Information
We use personal information to process orders, accept payments, arrange fulfillment and shipping, provide tracking updates, handle returns and warranty support, respond to customer service requests, prevent fraud, improve our website, and send marketing communications where permitted.
How We Share Information
We may share information with service providers that help operate our store, including Shopify, payment processors, Amazon Multi-Channel Fulfillment or other fulfillment providers, shipping carriers, customer support tools, analytics providers, advertising partners, and professional advisers where necessary.
Cookies and Tracking
Our website may use cookies and similar technologies to operate the store, remember preferences, understand site performance, measure marketing, and improve the shopping experience. You can manage cookies through your browser settings, although some store features may not work properly if cookies are disabled.
International Transfers
Because we sell internationally and work with service providers in different countries, your information may be processed or stored outside your country of residence.
Your Choices and Rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or request a copy of your personal information, or to object to certain uses of your information. You may also have rights related to targeted advertising or data sharing. To make a privacy request, contact us using the details below.
Data Retention
We keep personal information only as long as reasonably necessary for order processing, customer support, legal, tax, accounting, fraud prevention, and business purposes.
Security
We use reasonable measures to protect personal information. However, no method of transmission or storage is completely secure.
Children
Our website is not intended for children, and we do not knowingly collect personal information from children.
Contact
For privacy questions or requests, contact us at support@visionowl.net or visionowlus@gmail.com. You can also call +1 (888) 666-0082.