Refund policy
Last updated: July 7, 2026
30-Day Return Policy
Eligible VisionOwl products may be returned within 30 days of delivery.
Return Eligibility
To be eligible for a return, the product should be in its original condition, with all included accessories, manuals, and packaging where possible. Please contact us before sending any product back so we can review your request and provide return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless otherwise required by applicable law or agreed by VisionOwl support. Original shipping fees and expedited shipping fees are non-refundable unless the return is due to our error or required otherwise by applicable law.
How to Start a Return
Contact us within 30 days of delivery and include your order number, the email used for your order, the product model, and the reason for return.
- Email 1: support@visionowl.net
- Email 2: visionowlus@gmail.com
- Phone: +1 (888) 666-0082
Refund Processing
After we receive and inspect the returned product, we will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method. Your bank or payment provider may need additional time to post the refund.
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with photos or video. We will review the issue and help with the appropriate next step.
Warranty Claims
Returns and warranty service are separate processes. VisionOwl products include a 2-year limited warranty covering the monitor and included accessories. For warranty support, please contact us with your order number and issue details.